When a device change breaks your app experience

While we all know change is a constant, it can still be jarring when it happens. As a business. you want to minimize the impact of that change on your customers as much as possible. A consistent app experience — whether on mobile or on the web — is paramount for keeping your customers happy and your customer service calls down.

When your customer upgrades to the latest phone, they expect all their apps to work the same. Unfortunately, there are times where the manufacturer makes a change that impacts your app experience. The most recent example of this is with a change in the Google Pixel 4 and Pixel 4 XL. Previous versions of Google’s flagship phone included a fingerprint scanner for biometric security. With the Pixel 4 and Pixel 4 XL, Google replaced the fingerprint scanner with a facial recognition scanner.

As reported in Digital Trends, this caught many financial institutions off guard. Customers who have come to depend on the security of fingerprint scanning now found themselves only able to login to secure services with a traditional password. Those once biometric-secure applications were now back to using a system many customers were not comfortable using.

As a trusted partner for outsourced development, BitBakery is constantly monitoring device, browser, and operating system developments to ensure your solutions work consistently for your customers. In the Pixel 4 and Pixel 4 XL example, we let our customers whose apps relied on fingerprint scanning know about the potential impact. We’re also already working on getting client apps ready for the next Android update that adds in seamless support for devices that use either fingerprint or facial biometrics.

Whether it’s a full MVP or support for a project with a virtually embedded team, BitBakery works with you to make sure you continue to provide an amazing experience for your customers.

Photo by Julia Joppien on Unsplash

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